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GBIS | Network Status History as of 04.17.2014 11:30:46 AM

(Last Update: 04.08.2014 03:42:17 PM)
Lovelock - Possible Brief Wireless Outages 4/17/2014

Lovelock - Possible Brief Wireless Outages 4/17/2014 AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Thursday April 17th. They expect any down time to be minimal.


(Posted: 04.08.2014 03:42:17 PM)
Lovelock - Possible Brief Wireless Outages 4/17/2014

Lovelock - Possible Brief Wireless Outages 4/17/2014 AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Thursday April 17th. They expect any down time to be minimal.


(Posted: 04.08.2014 03:39:17 PM)
Lovelock - Possible Brief Wireless Outages 4/17/2014

Lovelock - Possible Brief Wireless Outages 3/4/2014 AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Thursday April 17th. They expect any down time to be minimal.


(Posted: 03.28.2014 02:43:52 PM)
Network Maintenence 4/4/2014

GBIS will be moving and upgrading our Network Core in downtown Reno on Friday April 4th. Work will begin at 10:00 PM PST and be completed by 2:00 AM PST on Saturday morning. There will be an outage of all GBIS services during this work. We expect the actual down time to be between 60 and 90 minutes. we will do all we can to minimize the outage. If you have questions about this please call our NOC Staff at 775-236-5822.


(Posted: 03.19.2014 04:49:57 PM)
3-18-2014 Short Outage

The GBIS Data Center suffered a Partial Outage late Tuesday afternoon due to a faulty breaker in our battery plant. The problem occurred between 4:30 and 4:45 PM PST. Most affected services were restored by 5:20 PM. A few systems were not completely back online until just after 6:00 PM. We apologize to anyone affected by this issue.


(Posted: 03.13.2014 09:25:27 PM)
Power Optimazation - 3/13/2014

We will doing some optimization of power distribution in our Data Center tonight beginning at 10:00pm and continuing until 2:00am. During this time there may be brief service outages of services including Voice, Colocation, Web Hosting and Email. No individual outage should be greater than 10 minutes. For more details or if you have questions call our Network Operations number, 775-236-5822


(Posted: 03.03.2014 02:33:46 PM)
Lovelock - Possible Brief Wireless Outages 3/4/2014

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Monday March 4th. They expect any down time to be minimal.


(Posted: 02.20.2014 09:52:56 AM)
Lovelock Wireless

We had some damage at one of our Radio Towers in Lovelock early this morning. This caused loss of connectivity to 2 of our Access Points. We restored service to one of them just before 9:00 am and we are working to restore service on the other.


(Posted: 02.12.2014 05:04:30 PM)
2-13.2014 - Short Wireless Reboot

We will be making a change to our wireless network requiring that we reboot the Access Point radios. This will cause a momentary loss of connectivity. We plan to reboot the Access Points at 6:00am Thursday Feb 13th.


(Posted: 02.11.2014 05:02:19 PM)
Short Wireless Reboot

We will be making a change to our wireless network requiring that we reboot the Access Point radios. This will cause a momentary loss of connectivity. We plan to reboot the Access Points at 6:00am Wednesday Feb 12th.


(Posted: 02.10.2014 11:18:54 AM)
!!CORRECTION!! Lovelock - Possible Brief Wireless Outages

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Tuesday Feb 11th. They expect any down time to be minimal.


(Posted: 02.08.2014 05:41:39 PM)
2/8/2014 - Network Update

Changes to our wireless network in Reno are complete. Initial tests show improved speeds and better latency. Please call our support center at 775-348-7299 Option 0 if you are having any issues.


(Posted: 02.08.2014 10:25:44 AM)
Lovelock - Possible Brief Wireless Outages

AT&T will be performing some router maintenance that will cause possible brief outages of our backhaul circuit in Lovelock. They have advised us they will be doing this work between 12:01am and 6:00am Monday Feb 10th. They expect any down time to be minimal.


(Posted: 02.06.2014 07:36:28 AM)
2/8/2014 - Reno Network Changes

Reno Network Changes We will be making a couple network changes and upgrades this weekend. We plan to implement the changes between 5:30 PM and 6:30 PM Saturday 2/8/2014. The changes are to improve traffic flow in our business and residential wireless network in the Reno/Sparks area. Those services will see brief downtime within the times listed above. if you have questions or need further information call our Network Operations Group at 775-236-5822 or send email to nocstaff@greatbasin.net.


(Posted: 02.04.2014 05:26:57 PM)
2.4.2014 - Possible Outages From 11:00pm - 2:00am

We just got word from our major upstream Provider that they will be doing maintenance tonight on a router in Downtown Reno. They have assured us that this is an emergency at is being done to stop a worse outage in the near future. Below is an edited version of the notice sent by Integra. They are opening a window of 11:pm till 2:00am, but hope any down time will be brief within that window. All local GBIS service will continue to work, but access to the Internet beyond our own servers will be limited during those times of outage. NOTIFICATION OF EMERGENCY MAINTENANCE COMPANY: GBIS Holdings, Inc MAINTENANCE DATES: Start Date End Date Window 02/04/2014 11:00 PM (PT) 02/05/2014 02:00 AM (PT) 3 hours DESCRIPTION This is an Emergency event. We apologize for the short notice of this request however, Integra must proceed with the following maintenance activity in order to maintain the integrity of our network and avoid an unplanned outage. We apologizes for any inconvenience this may cause. IMPACT Switch hit on AS02.RENONVMP <50ms LOCATION OF MAINTENANCE Reno, NV Thank you for your cooperation in this matter. Integra Customer Care 866-Integra customerservice@integratelecom.com


(Posted: 01.21.2014 10:27:09 AM)
GBIS Reno Wireless Upgrade

GBIS will be optimizing our Reno/Sparks based wireless network to take full advantage of the upgraded core network. This change will require we redirect all traffic for Wireless customers to use the shortest paths from the customer site to the Internet. We will be making this change beginning at 11:59 pm Wednesday the 22nd of January. Customer downtime due to this change is expected to be between 20 and 45 minutes. Once this is completed we will see improved speeds and lower network latency on the network. If you have any questions or need further information on this upgrade call our Network operations number at 775-236-5822 or email us at nocstaff@greatbasin.net


(Posted: 01.13.2014 03:02:29 PM)
GBIS Server Re-locations 1/13/2014

We will be moving servers during the late evening and early morning after 7:00 pm Monday 1/13/2014. During the move several GBIS services will be un-available. These include Wireless Internet in Reno and Sparks, Colocation Email, Webhosting and Telephone Services. We expect the outage to last between 1 and 2 hours and will do everything to minimize the downtime. Various services will be down throughout the period between 7:00 pm and 3:00 am.


(Posted: 01.10.2014 08:19:50 PM)
GBIS Router Move

We will be moving one of our core routers Sunday January 12th. During the move several GBIS services will be un-available. These include Wireless Internet in Reno and Sparks, Colocation Email, Webhosting and Telephone Services. We expect the outage to last between 1 and 2 hours and will do everything to minimize the downtime. We expect to make the router move sometime between 10 AM and 3 PM on Sunday


(Posted: 01.02.2014 06:15:18 PM)
1/3 - 1/4 - 1/5/2014 Server Upgrades

GBIS will be preforming server upgrades on several servers on Friday, Saturday and Sunday beginning at 10 pm each night and continuing until 6 am each morning. Systems that will be effected include Hosted Web Services, DNS and Email. There will be possible partial outages of each service on any of those nights for short periods. If you have questions on this call our NOC Staff at 775-236-5822.


(Posted: 12.26.2013 11:26:20 AM)
Planned Network Test - 12/27/2013

We will be testing a new network device Friday 12/27/2013 beginning at 10:00pm. We expect no disruption of service on any of our systems as a result of this test. We will be testing the unit beginning at 10:00pm and plan to be done no later than 2:00am. If you have any disruption of your service in this period call our 24 hour Support at 775-348-7299 Option 1.


(Posted: 11.25.2013 03:34:21 PM)
System Upgrade 11/27/2013

We will be performing an upgrade on one of our core routers Wednesday November 27th beginning at 10:00 pm. This service will effect most GBIS services at some point during the maintenance window which runs from 10:00 pm to 6:00 am. We expect the actual down time to be less than one hour somewhere within that window. Please call our Network Operations Group at 775-236-5822 with any questions.


(Posted: 11.25.2013 01:58:20 PM)
Web3 Upgade 11/29/2013

Note - The migration of Web3.greatbasin.net to new hardware was not completed 11/23 as planned. We will be upgrading our Web Server web3.greatbasin.net to newer hardware. This will result in websites on this server being offline for approximately 6 hours while we copy and move the contents to the new hardware. We have opened a maintenance window for this move beginning at 10:00pm Friday November 29th. Please contact the GBIS NOC Staff at 775-236-5822 with any questions.


(Posted: 11.21.2013 04:57:43 PM)
Web3 Upgade 11/23/2013

We will be upgrading our Web Server web3.greatbasin.net to newer hardware. This will result in websites on this server being offline for approximately 4 hours while we copy and move the contents to the new hardware. We have opened a maintenance window for this move beginning at 10:00pm Saturday November 23rd. Please contact the GBIS NOC Staff at 775-236-5822 with any questions.


(Posted: 11.19.2013 08:27:27 AM)
Update: GBIS Network Upgrade - 11/18/2013

As of 3:00am all GBIS network services have been restored. Please call our Network Operations Group if you are seeing any issues. 775-236-5822.


(Posted: 11.19.2013 06:49:02 AM)
Update: GBIS Network Upgrade - 11/18/2013

As of 3:00am all GBIS network services have been restored. Please call our Network Operations Group if you are seeing any issues. 775-236-5822. We will be upgrading one of our core routers Monday 11/18/2013 beginning at 10:00pm. We expect the upgrade to take about 2 hours. This will effect several services including email, colocation, webhosting, wireless and voice. If you have concerns or questions about the details of your service and how it will be effected please call our Network Operations Group at 775-236-5822.


(Posted: 11.15.2013 04:08:17 PM)
GBIS Network Upgrade - 11/18/2013

We will be upgrading one of our core routers Monday 11/18/2013 beginning at 10:00pm. We expect the upgrade to take about 2 hours. This will effect several services including email, colocation, webhosting, wireless and voice. If you have concerns or questions about the details of your service and how it will be effected please call our Network Operations Group at 775-236-5822.


(Posted: 10.02.2013 05:26:36 PM)
Backup System Upgrade

We'll be upgrading and testing our redundant link from our Ridge Street Data Center tonight. This should be completely transparent to all GBIS customers. we will be beginning prep work in the late evening around 10:00 with actual tests of the circuit starting around midnight. Testing will continue for approximately 2 hours after that.


(Posted: 09.14.2013 06:09:13 AM)
System Upgrade: 9/14/2013 11:55 PM

Beginning Saturday 9/14/2013 at 11:55pm we will be installing and testing an additional Internet path for all of our services in and out of Reno and Sparks. We plan on tests of this circuit to run from that time until 4:00am Sunday morning. This should be completely invisible to our customers. If any outage occur they will be no longer than a few minutes in duration. This circuit will add to our redundancy going forward.


(Posted: 09.13.2013 06:27:05 PM)
Core router maintenance

We will be performing maintenance on one of our core routers this evening at 8pm. There will be a brief outage to some services that should not last more than 5 minutes.


(Posted: 09.04.2013 08:01:27 AM)
!! Emergency Maintenance !!

We will be rebooting one of our core routers at 8:30 AM this morning. This will impact several systems for between 5 and 15 minutes. Systems effected will include Voice, Colocation, Webhosting, Wireless and possibly others. We apologize for any inconvenience. We will have all services restored as rapidly as possible.


(Posted: 08.08.2013 08:05:52 PM)
GSR Wireless Outage

At this time power is out at the GSR which is causing an outage with a portion of our wireless services in Reno. We do not have an ETA on repair at this time.


(Posted: 06.17.2013 04:12:23 PM)
DSL circuit maintenance: 6/18/2013

We will be performing some maintenance on our DSL system at midnight. This will cause an outage to all of our DSL based products for about 5 to 10 minutes. This maintenance will also affect our wireless internet service in Lovelock.


(Posted: 05.13.2013 08:20:58 AM)
Core Router Issued Resolved

We were able to repair the core router that caused outages for some services yesterday morning and early afternoon. The problem occurred at about 9:43am and was completely resolved at 2:15pm. Some services were up earlier as repairs progressed. Service effected were all in the Reno/Sparks area. They included Wireless, Phones and some Colocation.


(Posted: 05.12.2013 11:50:06 AM)
Some wireless and VOIP services offline

We are currently experiencing a problem with one of our core routers that is affecting some wireless service in Reno and VOIP services. We are currently working to restore these services at this time but we do not have an ETA.


(Posted: 05.11.2013 07:38:12 AM)
Email Normal

Email processing has been working normally for over 24 hours. We continue to monitor the system for any spikes in in-coming load such as the one that led to Thursday's slow delivery issue.


(Posted: 05.09.2013 07:58:35 AM)
Know Issues - 5/9/2013

Email servers have been overloaded and are running behind this morning. We are working to clear them now. There was a power outage at our Data Center overnight due to an NV Energy lightning arrester exploding on the pole outside the building. Our generator came on line as planned and everything seems to have run normally. If you are experiencing any issue related to equipment in the Colocation Center please call our Network Operations number 775-236-5822.


(Posted: 05.09.2013 07:56:42 AM)
Know Issues - 5/9/2013

Email servers have been overloaded and are running behind this morning. We are working to clear them now. There was a power outage at our Data Center overnight due to an NV Energy lightning arrester exploding on the pole outside the building. Our generator came on line as planned and everything seems to have run normally. If you are experiencing any issue related to equipment in the Colocation Center please call our Network Operations number 775-236-5822.


(Posted: 05.08.2013 09:48:43 AM)
Email Issues - Update

This mornings email issue was resolved on the servers at 9:45am. This should result in normal email flow be restored. Please call us at 775-348-7299 if you continue to see problems.


(Posted: 05.08.2013 09:45:08 AM)
Email Issues

Overnight work to upgrade one of our mail servers has run long. We are still in progress and will have it running later this morning. In the mean time there may be some slight delays in outgoing and incoming mail being delivered. Once the upgrade is complete overall performance of the mail system should be greatly improved. We apologize for any inconvenience.


(Posted: 05.08.2013 08:43:50 AM)
Email Sending

Overnight work to upgrade one of our outgoing mail servers has run long. We are still in progress and will have it running later this morning. In the mean time there may be some slight delays in outgoing mail being delivered. Once the upgrade is complete overall performance of the mail system should be greatly improved. We apologize for any inconvenience.


(Posted: 04.18.2013 03:08:34 PM)
Account Manager Temporarily Offline

We are conducting some database maintenance and the account manager function will resume thereafter. Please call 775-348-7299 for assistance in the meantime. We are sorry for the inconvenience.


(Posted: 04.18.2013 03:02:21 PM)
Account Manager Temporarily Offline

We are conducting some database maintenance and the account manager function will resume thereafter. Please call 775-348-7299 for assistance in the meantime. We are sorry for the inconvenience.


(Posted: 04.05.2013 01:26:15 PM)
Internal systems outage

We are currently experiencing an outage with our internal systems. This is leaving us unable to access our company email and customer account tools. Customer services are working with the exception of the My Account section of our website. If you need support, please call our support line at 775-348-7299 We are working to restore services as quickly as possible. The is currently no ETA on completion of system repairs.


(Posted: 04.02.2013 12:56:30 PM)
Colocation Power Notice!

We have been advised by NV Energy that they will be shutting power down to our building at 241 Ridge Street Reno, NV from midnight Thursday April 4th until 6:00am Friday April 5th. This is due to upgrade work being done in this area. GBIS will be switching our Colocation Center here over to generator power in the late evening of April 4th ahead of the planned outage. If you have any concerns or need assistance preparing for the power outage please call our Network Operations staff at 775-236-5822.


(Posted: 04.01.2013 02:49:17 PM)
Email Issues Repaired

We've been suffering some problems that have effected our customers email service. During the last few weeks we've had several customer accounts exploited and used to send spam. This has resulted in our servers being identified by spam blocking services and blocked causing some legitimate mail to not be delivered. Another result was a large amount of blocked spam be returned to us slowing the performance and our servers ability to deliver mail. We've been working very hard to solve these issues and as of early this last weekend it appears both the exploited accounts and the email blocking has been remedied. We apologize to all customers the were effected during this time. We have placed additional automated checks in place to more closely monitor for these problems beginning to reoccur. It is our hope that with these monitors we will be able to quickly identify exploits and stop the problem before it builds to level it reached this time.


(Posted: 02.24.2013 01:16:31 AM)
Service Repaired - Wireless

The temporary Wireless issue for customers using the Silver Legacy AP's has been resolved. A battery backup unit at the top of the Legacy failed. Power was restored approximately 1 hour after it went down.


(Posted: 02.23.2013 10:55:25 PM)
Network Alert - Wireless

There is a partial system outage affecting customers connecting to our wireless via the Silver Legacy AP's. We are working on the problem now.


(Posted: 02.12.2013 03:13:21 PM)
Northern Nevada Communications Issue

UPDATE 2.12.13: AT&T is reporting via the RGJ they have repaired some services, but large areas of land-line and data services such as DSL are still being impacted. You can read more in this RGJ article on AT&T outage. It is unclear how much Internet traffic is being effected, but service to Lovelock and Winnemucca appear down. We will update as we know more. We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


(Posted: 02.12.2013 01:51:18 AM)
Northern Nevada Communications Issue

UPDATE: AT&T is reporting via the RGJ that they have had a major equipment failure in Norther Nevada. As far as we can tell it is causing issues with both landline and cell phone traffic. You can read more in this RGJ article on AT&T outage. It is unclear how much Internet traffic is being effected, but service to Lovelock and Winnemucca appear down. We will update as we know more. We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


(Posted: 02.11.2013 09:07:01 PM)
Northern Nevada Communications Issue

UPDATE: AT&T is reporting via the RGJ that they have had a major equipment failure in Norther Nevada. As far as we can tell it is causing issues with both landline and cell phone traffic. It is unclear how much Internet traffic is being effected, but service to Lovelock and Winnemucca appear down. We will update as we know more. We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


(Posted: 02.11.2013 08:04:47 PM)
Lovelock/Winnemucca Outage

We began getting reports of outages in both our wireless and DSL networks in Lovelock and Winnemucca at around 5:40pm 2/112013. There appears to be a transport issue on the AT&T backbone between Reno and Lovelock as well as points east. AT&T is looking into the issue. We have tested all our equipment and it is working. At this time it only appears to be effecting customers from Lovelock east to Winnemucca.


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